Reports
Key Performance Indicators
compliance
On-Time Compliance Rate
87%
+3%Target: 95%
compliance
Avg Time to Resolve
11.2d
-2.1dTarget: 14d
contractor
Jobs Completed On Time
92%
+4%Target: 90%
contractor
Job Completion Rate
78%
+5%Target: 90%
contractor
First-Time Fix Rate
81%
+2%Target: 85%
operational
Items Resolved This Month
12
+3Target: 15
operational
Renewal Lead Time
24d
+5dTarget: 30d
compliance
Avg Days Overdue
18.5d
-3.2dTarget: 14d
financial
Monthly Compliance Spend
£4850
-£150Target: £5000
operational
Properties at Risk
2
-1Target: 0
Compliance Rate
61%
+5%Overdue Items
7
-2Open Jobs
8
Annual Spend
£15,595
on trackTrends vs Last Quarter
Compliance Rate
61%
4%vs prevOverdue Items
7
2vs prevAvg Resolution
8.2d
1.3vs prevYTD Spend
£11,620
£697vs prevCompliance Rate by Category
Lifts (LOLER)
0%0/1
Electrical
50%3/6
Kitchen
50%1/2
Asbestos
50%1/2
Other
57%4/7
Fire Safety
67%6/9
Gas
67%2/3
Water / Legionella
67%2/3
EPC
100%3/3
Annual Spend by Category
Other
£7,70049%
Fire Safety
£3,15020%
Kitchen
£1,52010%
Electrical
£8706%
Asbestos
£8005%
Lifts (LOLER)
£7004%
Water / Legionella
£4503%
Gas
£3602%
EPC
£450%
Total Annual Spend£15,595
SLA Adherence by Priority
Target: 95% across all priorities
89%
Overall
Critical
7/9 items78%
High
12/14 items85%
Medium
22/24 items92%
Low
17/18 items97%
Target line at 95%1/4 priorities meeting SLA
Response & Resolution Times
Avg Response Time (days)
0.5
urgent
2.1
high
4.8
medium
8.2
low
Avg Resolution Time (days)
1.2
urgent
5.3
high
12.4
medium
18.7
low
Avg Contractor Response1.8 days